Back to Home
Q&A
Frequently Asked Questions
Find answers to your questions quickly
Connection & Tech Support
1. Can I connect all my devices simultaneously? How many devices can I register?
2. Can I temporarily pause my account when returning to Korea?
3. I cannot connect to the VPN.
4. Websites are too slow on Windows 10/11, and nothing changes even after connecting to the VPN.
5. Gemini recognizes my location as China and won't work.
6. Can I connect using native Android settings?
7. Can I configure which apps use the VPN and which do not?
8. On Android, everything remains the same before and after connecting to the VPN.
Billing & Refunds
9. Can I get a refund?
Didn't find what you're looking for?
Contact our support team for further assistance.
support@td1.me